Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and juan65 Casino ("juan65", "the Platform", "We", "Us", "Our") governing your access to and use of the juan65 online gaming platform available at juan65.cam and all associated subdomains, mobile applications, and related services (collectively, the "Services").

By accessing the juan65 platform, registering an account, making a deposit, claiming a bonus, or placing any wager, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform and close your account.

These Terms must be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and juan65.

2. Eligibility Requirements

To be eligible to register and maintain an account on juan65 Casino, you must satisfy all of the following criteria at all times during the operation of your account:

1. You must be a natural person (not a corporation, partnership, trust, or other legal entity).
2. You must be at least twenty-one (21) years of age as required under applicable Philippine gaming regulations. Online casino-style gambling in the Philippines is restricted to adults aged 21 and above.
3. You must not be a resident of, or physically located in, any jurisdiction where online gambling is prohibited by applicable law.
4. You must not be an employee, director, contractor, or close family member of an employee or contractor of juan65 or any of its affiliate companies, game suppliers, or payment processors.
5. You must not have previously had an account on juan65 that was suspended, closed for cause, or terminated due to a breach of these Terms.
6. You must have full legal capacity to enter into this binding agreement under the laws of your jurisdiction of residence.
7. You must not be using the Platform for any purpose that is illegal under the laws of the Republic of the Philippines or your jurisdiction of residence.

juan65 reserves the right, at its sole discretion, to verify eligibility requirements at any point during the lifecycle of an account. Failure to provide satisfactory verification documents within the timeframe requested may result in account suspension and withholding of funds pending review.

3. Account Registration

To access the full range of juan65 Services, you must register a single personal account. You are strictly prohibited from holding more than one (1) account on the Platform, whether under your own name, a pseudonym, a family member's identity, or any other identity. The discovery of duplicate accounts will result in the immediate closure of all associated accounts and forfeiture of any balances therein.

3.1 Registration Information

During registration, you are required to provide accurate, complete, and up-to-date personal information including, but not limited to, your full legal name, date of birth, residential address, mobile phone number, and valid email address. You warrant that all information provided during registration and at any subsequent point is truthful and accurate.

3.2 Account Security

You are solely and entirely responsible for maintaining the confidentiality and security of your juan65 login credentials, including your username and password. You must not disclose your credentials to any third party under any circumstances. juan65 will never request your password through any communication channel. Any activity conducted through your account — whether authorized by you or not — is your sole responsibility. You must notify juan65 immediately at the contact details listed in Section 16 if you suspect unauthorized access to your account.

3.3 Account Currency

juan65 accounts for Philippine-based players are denominated in Philippine Peso (PHP / ₱). All displayed balances, deposit amounts, withdrawal amounts, and wagering requirements are expressed in PHP unless explicitly stated otherwise in writing.

4. Know Your Customer (KYC) and Verification

Juan65 is committed to operating in compliance with applicable anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations. As part of this commitment, juan65 operates a Know Your Customer (KYC) process that may require players to submit identity and address verification documents prior to processing withdrawals or as required by regulatory obligations.

Documents that may be requested as part of KYC verification include, but are not limited to: a government-issued photo ID (passport, PhilSys ID, driver's license, UMID, SSS ID, or PRC ID), proof of residential address (utility bill, bank statement, or government document dated within 90 days), and proof of payment method ownership (screenshot of GCash or PayMaya account, or bank statement showing account holder name).

Juan65 reserves the right to suspend account access, withhold pending withdrawals, and request additional documentation where the verification process remains incomplete or where submitted documents are deemed insufficient. Refusal to complete KYC verification may result in permanent account closure.

5. Deposits and Withdrawals

5.1 Deposits

Juan65 accepts deposits via approved Philippine payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. Minimum deposit amounts and any applicable processing fees are displayed within the Platform's cashier section at the time of transaction and may be updated periodically without prior notice.

All deposits must originate from a payment account registered in your own name. juan65 does not accept deposits from third-party payment sources. Any deposit identified as originating from a third-party account may be refunded, and the associated gaming account may be suspended pending investigation.

5.2 Withdrawals

Withdrawals are subject to completion of KYC verification, satisfaction of any applicable wagering requirements on bonus funds, and minimum withdrawal thresholds as specified in the Platform's cashier section. Juan65 targets withdrawal processing within the timeframes specified at the point of request, subject to standard bank processing times.

Withdrawals will be processed to the same payment method used for the most recent qualifying deposit where possible, in accordance with standard anti-money laundering practice. Juan65 reserves the right to request supporting documentation before processing any withdrawal request.

5.3 Chargebacks and Reversals

Initiating a chargeback, payment reversal, or dispute with your bank or payment provider in respect of a completed juan65 deposit is considered a material breach of these Terms. Juan65 reserves the right to recover any funds subject to a chargeback and to pursue legal remedies where appropriate.

6. Bonuses and Promotions

Juan65 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and conditions that are communicated at the time of each offer. General bonus conditions applicable across all juan65 promotions unless otherwise stated include:

• All bonuses are subject to wagering requirements that must be satisfied before any associated winnings can be withdrawn.
• Bonus funds and winnings derived therefrom may only be used on games specified as eligible under the relevant promotion.
• Bonuses have defined expiry periods. Any unused bonus funds and associated winnings will be forfeited upon expiry.
• Each player is entitled to claim each promotional offer once only, unless explicitly stated otherwise.
• Juan65 reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice.
• Any player found to be abusing promotional offers — including but not limited to creating multiple accounts, exploiting wagering loopholes, or coordinating with other players to meet wagering requirements — will have their bonus and associated winnings forfeited and their account suspended.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly permitted by the specific promotion terms.

7. Gameplay Rules

All games available on the juan65 platform are governed by individual game rules displayed within each game's interface. It is your responsibility to read and understand the rules of each game before placing any wager. By placing a wager, you confirm that you have read and accepted the applicable game rules.

Juan65 operates a range of casino games including but not limited to live baccarat, live roulette, slot machines, bingo, and specialty games. All games are provided by certified third-party game developers and operate on independently audited Random Number Generator (RNG) systems or live dealer formats, ensuring fair and unpredictable outcomes.

In the event of a discrepancy between a game result displayed on your device and the result recorded on juan65's servers, the server-side record shall be considered definitive. Juan65 accepts no liability for losses arising from system failures or connectivity issues on your end that affect your ability to view or interact with an ongoing game session.

Juan65 reserves the right to void any wager, cancel any game round, or reverse any payout that results from a verifiable technical malfunction, erroneous odds or RTP display, or any other error whether caused by software, hardware, or human error. Players will be notified of any such action and affected stakes will be returned where applicable.

8. Prohibited Activities

The following activities are strictly prohibited on the juan65 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances, and may result in legal action:

• Collusion: Coordinating with other players to gain an unfair advantage in any game.
• Cheating: Using any device, software, strategy exploit, or method intended to circumvent the normal operation of any juan65 game.
• Automated Play: Using bots, scripts, macros, or any other automated software to interact with juan65 games or systems without express written permission.
• Money Laundering: Using the juan65 platform to facilitate the movement, concealment, or conversion of funds derived from illegal activities.
• Fraud: Providing false identity information, using stolen payment credentials, initiating fraudulent chargebacks, or any other form of financial fraud.
• Multiple Accounts: Registering or operating more than one account on the juan65 platform under any circumstances.
• Unauthorized Commercial Activity: Selling, transferring, or monetizing account access, gaming credits, or winnings through any unauthorized commercial channel.
• Abuse of Staff: Engaging in abusive, threatening, discriminatory, or harassing communication with juan65 customer support personnel or other platform users.

9. Account Suspension and Termination

Juan65 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, where juan65 reasonably believes that:

• The player has breached any provision of these Terms;
• The account is being used for fraudulent, illegal, or abusive purposes;
• Continued operation of the account poses a risk of harm to juan65, other players, or third parties;
• Regulatory or legal requirements necessitate account closure; or
• The player has self-excluded from the Platform.

Upon account closure for cause, juan65 reserves the right to retain any funds in the account pending the outcome of any investigation. Where account closure is not the result of a breach or suspected fraud, any remaining real-money balance (excluding bonus funds and associated winnings subject to incomplete wagering requirements) will be returned to the player via their verified payment method.

Players may also choose to close their own accounts at any time by contacting juan65 customer support. Voluntary account closure requests will be processed within a reasonable timeframe.

10. Intellectual Property

All content available on the juan65 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, game software, digital downloads, data compilations, and software — is the property of juan65 or its content suppliers and is protected by applicable Philippine and international copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the juan65 platform for personal, non-commercial gaming purposes only. This license does not include the right to: reproduce, distribute, publicly display, modify, create derivative works of, reverse engineer, or commercially exploit any content or software on the Platform without the express prior written consent of juan65.

11. Limitation of Liability

To the maximum extent permitted by applicable law, juan65 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to: loss of profits, loss of data, loss of gaming sessions, or loss of goodwill.

Juan65's total aggregate liability to any player in connection with their use of the Platform shall not exceed the total amount deposited by that player in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

Juan65 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Juan65 makes no representations or warranties of any kind, express or implied, regarding the operation of the Platform or the information, content, materials, or services included therein.

12. Responsible Gaming

Juan65 is committed to promoting responsible gaming practices and takes seriously its obligations to protect vulnerable players, including those with gambling disorders. The following responsible gaming tools are available to all juan65 account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account at any time through account settings.
• Session Time Limits: Players may set maximum session duration limits that trigger a notification or automatic logout.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period.
• Self-Exclusion: Players who believe they may have a gambling problem may request permanent self-exclusion from the Platform. Self-exclusion requests are irrevocable for the duration of the elected exclusion period.
• Reality Checks: Periodic reminders of time spent gaming displayed during active sessions.

Gambling is intended as entertainment and should never be undertaken as a means of generating income or recovering financial losses. If you feel that your gambling is causing you or those around you harm, please visit our Responsible Gaming page for more information and support resources.

13. Privacy and Data Protection

Juan65 collects, processes, stores, and uses personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Juan65 implements technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and juan65 cannot guarantee absolute data security.

You have the right to access, correct, and request deletion of your personal data subject to applicable legal requirements and juan65's legitimate regulatory record-keeping obligations. Please refer to the Privacy Policy for full details on your data rights and how to exercise them.

14. Amendments to These Terms

Juan65 reserves the right to amend, modify, or replace these Terms at any time. Where changes are material, juan65 will endeavour to provide reasonable notice via email or a prominent notice on the Platform prior to the changes taking effect. It is your responsibility to review these Terms regularly.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of the updated Terms in full. If you do not agree to the revised Terms, you must cease use of the Platform and request account closure through customer support.

15. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and juan65, both parties agree to first attempt to resolve the matter through good-faith negotiation by contacting juan65 customer support at the details provided in Section 16. If a resolution cannot be reached through negotiation within thirty (30) calendar days, the dispute shall be submitted to the competent courts of the Philippines having jurisdiction over the matter.

Nothing in this clause shall limit juan65's ability to seek injunctive or other equitable relief from any court of competent jurisdiction where necessary to prevent irreparable harm or protect its intellectual property rights.

16. Contact Information