Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by juan65 Casino ("juan65", "We", "Us", "Our") and applies to all personal data collected, processed, stored, and used in connection with the juan65 online gaming platform accessible at juan65.cam and all associated subdomains, mobile-optimized interfaces, and related services (collectively, the "Platform").

This Policy is directed at current and prospective players ("You", "Player", "User") located in the Republic of the Philippines and is prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations as administered by the National Privacy Commission ("NPC").

By registering an account on juan65, accessing the Platform, or using any juan65 service, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, use, storage, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.

2. Personal Data We Collect

Juan65 collects personal data that is necessary, relevant, and limited to what is required for the specific purposes described in this Policy. The categories of personal data we collect include the following:

2.1 Identity and Registration Data

Information provided during account registration and subsequent profile updates, including: full legal name, date of birth, gender, nationality, residential address (including barangay, city/municipality, province, and postal code), email address, and mobile phone number.

2.2 Identity Verification (KYC) Data

Documents submitted as part of the Know Your Customer process, including: government-issued photo identification (passport, PhilSys ID, driver's license, UMID, SSS ID, or PRC ID), proof of address documents (utility bills, bank statements, or similar), and payment method ownership documents.

2.3 Financial and Transaction Data

Details of deposits, withdrawals, and gaming transactions including: payment method type and account identifiers (GCash number, PayMaya account, bank account details), transaction amounts in Philippine Peso (PHP), transaction timestamps, and transaction reference numbers. Full payment credential details (e.g., complete bank account numbers) are not stored by juan65 — these are handled by certified third-party payment processors.

2.4 Gaming Activity Data

Records of your gaming activity on the Platform including: games played, wager amounts, session durations, win/loss outcomes, bonus usage, and responsible gaming tool settings applied to your account.

2.5 Technical and Device Data

Data automatically collected when you access the Platform, including: IP address, browser type and version, device type and operating system, screen resolution, session start and end times, pages visited, referring URLs, and clickstream data.

2.6 Communication Data

Records of communications between you and juan65, including: customer support chat transcripts, email correspondence, and records of marketing communication preferences and responses.

3. How We Collect Your Data

Juan65 collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing your profile, submitting KYC documents, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automatically through the Platform: Technical and device data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access or use the Platform.
• From payment service providers: Transaction confirmation and status data from Philippine payment gateways including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.
• From identity verification services: Where juan65 engages third-party identity verification providers to assist with KYC processes, those providers may share verification outcomes with juan65.
• From fraud prevention services: Risk signals and fraud screening outcomes from third-party fraud detection services engaged to protect the Platform and its players.

4. Legal Basis for Processing

Juan65 processes your personal data on one or more of the following legal bases as recognized under Republic Act No. 10173 (Data Privacy Act of 2012):

5. How We Use Your Data

Juan65 uses the personal data collected for the following purposes:

• Account creation and management: Creating and maintaining your juan65 player account, verifying your identity, and managing account settings and preferences.
• Service delivery: Processing deposits and withdrawals in PHP via your chosen Philippine payment method, crediting winnings, applying bonuses, and facilitating gameplay.
• Regulatory compliance: Meeting obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and counter-financing of terrorism (CFT) requirements.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other suspicious activities that could harm you or the Platform.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through the juan65 support team.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviors and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing and promotions: Sending you relevant bonus offers, promotional updates, and platform news where you have provided consent or where permitted under applicable law. You may opt out at any time.
• Platform improvement: Analyzing aggregated usage data to improve the Platform's functionality, game selection, and user experience.
• Legal proceedings: Exercising or defending juan65's legal rights in the event of disputes or regulatory investigations.

6. Cookies and Tracking Technologies

Juan65 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and analyze usage patterns. A "cookie" is a small text file stored on your device by your browser when you visit a website.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during a gaming session. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized or aggregated data about how players use the Platform — pages visited, session duration, common navigation paths — to help juan65 improve the experience.
• Security Cookies: Used for fraud detection and to distinguish human users from automated bots or scripts.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but doing so may affect the functionality of the juan65 Platform, including your ability to log in or maintain session continuity. Adjusting cookie settings in your browser does not affect data already processed prior to the change.

7. Data Sharing and Disclosure

Juan65 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data with third parties only in the following limited circumstances:

• Payment service providers: Philippine payment gateways (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank) receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services that assist juan65 in verifying player identities and meeting regulatory obligations.
• Game providers: Certified third-party game developers receive the minimum session data necessary to operate games and return results to the Platform.
• Fraud prevention services: Risk management providers that help detect and prevent fraudulent activity on the Platform.
• Regulatory and law enforcement authorities: Where required by law, court order, or competent regulatory authority including the National Privacy Commission and applicable gaming regulatory bodies.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by juan65 under obligations of professional confidentiality.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of juan65's business, your data may be transferred to the successor entity subject to equivalent privacy protections.

All third-party service providers engaged by juan65 are subject to contractual data processing agreements that require them to handle your personal data in accordance with applicable Philippine privacy law and to use your data only for the specific purpose for which it was shared.

8. Data Retention

Juan65 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: Retained for the duration of your active account relationship with juan65.
• Financial and transaction records: Retained for a minimum of five (5) years following account closure, as required under Philippine AML regulations and tax record-keeping requirements.
• KYC identity documents: Retained for five (5) years following the end of the business relationship, in compliance with applicable regulatory requirements.
• Customer support records: Retained for three (3) years following the resolution of the relevant inquiry or dispute.
• Gaming activity logs: Retained for five (5) years for regulatory compliance, fraud investigation, and dispute resolution purposes.
• Marketing preference records: Retained until you withdraw consent or for three (3) years following your last interaction with a marketing communication, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data. Anonymized data may be retained indefinitely for aggregate statistical purposes.

9. Data Security

Juan65 implements a comprehensive set of technical, organizational, and procedural security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and juan65 servers.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting internal access to personal data to personnel with a legitimate operational need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for internal system access.
• Formal data breach response procedures including NPC notification obligations where required by the DPA.
• Staff training on data privacy and security obligations.

10. Your Data Rights

Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by juan65:

To exercise any of the above rights, please contact the juan65 Data Privacy Team at the details provided in Section 15. Juan65 will respond to valid data rights requests within thirty (30) calendar days of receipt, in accordance with NPC guidelines. In complex cases, this period may be extended by a further thirty (30) days with notification.

Please note that certain rights are subject to limitations where data processing is required to fulfil legal obligations, including AML record-keeping requirements. Juan65 will clearly communicate any such limitation when responding to your request.

11. Marketing Communications

Juan65 may send you promotional communications about bonuses, new game launches, seasonal promotions, and other Platform updates. We will only send marketing communications where you have explicitly opted in during registration or through your account settings, or where permitted by applicable law based on our existing player relationship.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" or "opt out" link included in any marketing email;
• Updating your communication preferences in your juan65 account settings; or
• Contacting juan65 customer support with an opt-out request.

Opting out of marketing communications does not affect transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, account security alerts, or responses to customer support queries. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

12. Children and Minors

The juan65 Platform is strictly intended for adults aged 21 years and above in accordance with applicable Philippine gaming regulations. Juan65 does not knowingly collect personal data from individuals under the age of 21.

Where juan65 discovers that personal data has been collected from an individual below the minimum age of 21, such data will be deleted immediately and the associated account will be closed. Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming platforms.

If you believe that a minor has submitted personal data to juan65, please contact us immediately at the details in Section 15 so that we may investigate and take appropriate action without delay.

13. International Data Transfers

The juan65 Platform primarily processes and stores data within infrastructure serving the Philippine market. In some cases, data may be processed by third-party service providers whose infrastructure is located outside the Philippines — for example, global game providers or cloud infrastructure services.

Where personal data is transferred internationally, juan65 takes reasonable steps to ensure that the recipient country or organization provides an adequate level of data protection and that appropriate contractual safeguards are in place, in compliance with the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers.

14. Changes to This Privacy Policy

Juan65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, juan65 will provide notice through the Platform or by email to your registered address prior to the updated Policy taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms. If you do not agree with any changes, please discontinue use of the Platform and contact us to close your account.

15. Contact and Data Complaints